Experience
Pure Visibility, Ann Arbor, Michigan
Usability Analyst and Project Manager, January 2008 - Present
Compuware, Detroit, Michigan
Usability Engineer, May 2006 - January 2008
Thomson Gale, Farmington Hills, Michigan
Usability Engineer, September 2005 - April 2006
USE Lab, University of Michigan, Ann Arbor
CTools Quality Control Lead, May 2004 - August2005
Canton Public Library, Canton, Michigan
Intern, May - August 2004
Usability Analyst and Project Manager, January 2008 - Present
- Develop Internet marketing strategies with clients, incorporating search engine optimization, paid search advertising, social media, and usability
- Manage paid search management and search engine optimization assessment projects
- Create wireframes and information architecture for website redesign projects
- Evaluate user experience for websites and form recommendations for improvements
- Conduct interviews with potential users and study web analytics to develop user personas
Compuware, Detroit, Michigan
Usability Engineer, May 2006 - January 2008
- Designed user interfaces for Windows and web applications and communicated designs through detailed specifications
- Planned and conducted usability tests, and analyzed and reported on results
- Developed standards for web style guide for Compuware products
Thomson Gale, Farmington Hills, Michigan
Usability Engineer, September 2005 - April 2006
- Planned workflow and deliverables for newly formed Usability Analysis and Design team, drawing upon knowledge of user research methodology
- Created high fidelity mockups of new functionality for Thomson Gale products
USE Lab, University of Michigan, Ann Arbor
CTools Quality Control Lead, May 2004 - August2005
- Conducted heuristic evaluations of new designs and collect requirements by monitoring user support issues.
- Worked with development team to create new workflow that incorporates QC into release cycle, form go/no-go decisions on new releases, and allocate developer time for work on new builds.
- Formed plans to assess new releases for usability, requirements compliance, and integration with other systems.
- Supervised quality control team during testing and special projects.
- Created procedures/documentation for newly formed QC team, including reports on testing.
Canton Public Library, Canton, Michigan
Intern, May - August 2004
- Gathered requirements for adaptation of Web OPAC to library's needs by interviewing users.
- Performed card sorting experiment to form recommendations for improving information architecture of website.